Tenant ownership of client data
Define ownership, permitted processing, and the client records covered by the service agreement.
Trust center · Data ownership
Your Operation Remains Yours
Review the data governance areas that should be defined for your workspace and reflected in the applicable service agreement.
MainterpreterOne connected operating recordRequest · Route · Deliver · Bill · Report
Why this matters
Ownership, access, export, deletion, and migration should be written—not assumed.
Before launch, the parties should agree on how tenant client data and interpreter data are treated, how workspaces are separated, who can access information for support, and what happens when the relationship ends.
What the workflow supports
Move the work forward with less operational friction.
Tenant ownership of interpreter data
Define the treatment of tenant-supplied workforce data, permitted use, and related responsibilities.
Separation between tenant workspaces
Document the technical and operational boundaries that apply to each organization workspace.
No marketing to tenant clients
Define how client information may be used in connection with delivering the contracted service.
No recruiting from interpreter data
Define permitted use of interpreter information and the responsibilities that apply to workforce records.
Controlled support access
Establish authorization, purpose, logging, duration, and escalation procedures for support activity.
Data export procedures
Document available formats, scope, timing, delivery methods, and any applicable service fees.
Data deletion procedures
Document request validation, retention requirements, backup handling, and completion procedures.
Termination and migration
Establish notice, access, export, migration assistance, deletion timing, and transition responsibilities.
Connected by design
Keep the handoffs attached to the same record.
- 1Capture
Collect the service and user context required for the workflow.
- 2Coordinate
Apply the organization’s availability, routing, permission, and approval process.
- 3Complete
Deliver the session and preserve status, duration, participant, and notes context.
- 4Understand
Use the resulting record for billing, reporting, review, and service improvement.
A closer look, built around your operation
See how trust center · data ownership fits your operation.
We will tailor the walkthrough to your services, team structure, client experience, routing rules, billing process, and branding goals.