Client access workflow
Identify approved client demand before language and interpreter routing.
On-demand OPI
Route urgent phone interpreting demand into an accountable service record.
Connect client identification, language selection, interpreter opportunity routing, conference activity, duration, billing context, and reporting.
Request→Match→Connected
Why this matters
A phone call should not disappear from the operation once it connects.
On-demand OPI requires fast access, but managers still need to understand which client requested service, which language was selected, how routing progressed, whether the call connected, and how long service lasted.
What the workflow supports
Move the work forward with less operational friction.
Language selection
Support configured keypad or speech-assisted language selection flows.
Interpreter opportunity routing
Notify eligible interpreters and apply the organization’s escalation workflow.
Connected call history
Record status, participants, timestamps, talk time, source, and billing-relevant context.
Connected by design
Keep the handoffs attached to the same record.
- 1Capture
Collect the service and user context required for the workflow.
- 2Coordinate
Apply the organization’s availability, routing, permission, and approval process.
- 3Complete
Deliver the session and preserve status, duration, participant, and notes context.
- 4Understand
Use the resulting record for billing, reporting, review, and service improvement.
A closer look, built around your operation
See how on-demand opi fits your operation.
We will tailor the walkthrough to your services, team structure, client experience, routing rules, billing process, and branding goals.