Browser access
Let eligible users enter supported video sessions from their role-specific workflow.
Video Remote Interpreting
Bring video interpreting into the same operation as scheduling and OPI.
Create browser-based client and interpreter session workflows without losing the appointment, participant, duration, status, and reporting context.
Client
INT-2048
Why this matters
A separate video meeting tool creates a separate operational trail.
When scheduling, the video link, participant controls, service status, and billing record live in different places, teams spend time reconciling what happened after the session.
What the workflow supports
Move the work forward with less operational friction.
Role-aware controls
Provide relevant camera, microphone, participant, and end-session behavior for each role.
Service continuity
Keep VRI status and duration tied to the originating call or appointment record.
Unified reporting
Review video alongside phone, scheduled remote, external-link, and onsite service activity.
Connected by design
Keep the handoffs attached to the same record.
- 1Capture
Collect the service and user context required for the workflow.
- 2Coordinate
Apply the organization’s availability, routing, permission, and approval process.
- 3Complete
Deliver the session and preserve status, duration, participant, and notes context.
- 4Understand
Use the resulting record for billing, reporting, review, and service improvement.
A closer look, built around your operation
See how video remote interpreting fits your operation.
We will tailor the walkthrough to your services, team structure, client experience, routing rules, billing process, and branding goals.