Structured requests
Collect service, language, date, time, location, access, and instruction details.
Client portal
Give clients a simpler way to request service and follow what happens next.
Replace incomplete email requests and routine status questions with a focused, branded client experience.
Why this matters
Client convenience should not reduce operational control.
A client portal needs to be easy for requesters while still capturing the structured details managers and interpreters need to deliver the service.
What the workflow supports
Move the work forward with less operational friction.
Appointment visibility
Let clients review scheduled work and follow relevant status changes.
Session entry
Provide eligible access to browser call or video workflows from the client context.
Billing access
Make invoices and selected service history available through the approved client experience.
Immediate OPI and VRI requests
Request an interpreter in five simple steps.
Follow the client workflow from opening an immediate request through interpreter connection.
Step 1
Open an immediate request
Start an on-demand interpreter request directly from the client portal.
Step 2
Choose the service category
Select the category that best matches the conversation and interpreting need.
Step 3
Select the language and service mode
Choose the requested language and continue with phone or video interpreting.
Step 4
Review the pre-call checklist
Confirm the request details and device readiness before beginning the session.
Step 5
Connect with an interpreter
The platform routes the request and displays the connection progress.
Connected by design
Keep the handoffs attached to the same record.
- 1Capture
Collect the service and user context required for the workflow.
- 2Coordinate
Apply the organization’s availability, routing, permission, and approval process.
- 3Complete
Deliver the session and preserve status, duration, participant, and notes context.
- 4Understand
Use the resulting record for billing, reporting, review, and service improvement.
A closer look, built around your operation
See how Mainterpreter can streamline your interpretation operation.
We’ll tailor the demonstration to your services, team structure, client experience, routing rules, billing workflow, integrations, and branding goals.