Demand identification
Associate supported on-demand requests with the relevant client and language workflow.
OPI and VRI platform
Operate phone and video interpreting from one routing and reporting layer.
Connect client demand, language selection, interpreter opportunities, live session activity, duration, status, billing, and reporting across OPI and VRI.
Request→Match→Connected
Why this matters
On-demand access should be fast without becoming invisible.
Separate phone and video providers can deliver the session while leaving client identity, routing decisions, interpreter response, duration, and financial context fragmented.
What the workflow supports
Move the work forward with less operational friction.
Interpreter routing
Apply configured eligibility and escalation logic before service connects.
Role-aware sessions
Support phone conferences and browser video experiences for approved participants.
Connected records
Preserve call status, participant, time, duration, source, and report context.
Connected by design
Keep the handoffs attached to the same record.
- 1Capture
Collect the service and user context required for the workflow.
- 2Coordinate
Apply the organization’s availability, routing, permission, and approval process.
- 3Complete
Deliver the session and preserve status, duration, participant, and notes context.
- 4Understand
Use the resulting record for billing, reporting, review, and service improvement.
A closer look, built around your operation
See how opi and vri platform fits your operation.
We will tailor the walkthrough to your services, team structure, client experience, routing rules, billing process, and branding goals.